Find Answers to Frequently Asked Questions about Health

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What is my deductible period?
January 1st through December 31st.
What is my coinsurance period?
January 1st through December 31st.
What expenses do not apply to my coinsurance limit?
Premiums, balance-billed charges, health care this plan doesn't cover, expenses in excess of usual, customary and reasonable (UCR), penalties for failure to pre-authorize hospital admissions.
What services must be pre-authorized?
All in-patient hospital admissions (emergency admissions must be pre-authorized within 48 hours), acupuncture, home health care, hospice, organ transplants and skilled nursing facility admissions.
Who do I contact for pre-authorization?
Innovative Care Management at 1-800-862-3338.
Who is our preferred provider organization?
Blue Card-Blue Cross in OR and all other states except for WA and AK. Premera Blue Cross in WA and AK.
Where can I find a preferred provider?
Visit, login as a visitor and select the Heritage and Heritage Plus 1 option for WA & AK providers. Select Blue card PPO option for all other States or call 800-810-2583.
Where can I find my identification number?
Your identification number is listed on your ID card. Your identification number begins with the letters AGL.
Who do I contact when I have questions about prescription coverage?
Kroger Prescription Plan 1-800-482-1285.